Shipping policy

Last updated: July 30, 2026

Thank you for choosing Norahs. Every order is prepared with care, and we want you to know what to expect from the time your order is placed until it arrives.

Order Processing

Orders are typically processed within 2–4 business days. Business days are Monday through Friday, excluding federal holidays.

Processing time refers to the time required to prepare, inspect, package, and transfer your order to the shipping carrier. It does not include the carrier’s delivery time.

During product launches, holidays, or periods of unusually high order volume, processing may take longer. If we are unable to ship your order within the timeframe communicated at purchase, we will contact you and provide the option to accept the delay or cancel the unshipped order for a full refund.

Shipping Destinations

Norahs currently ships to eligible addresses within the United States.

We do not currently offer international shipping. Available destinations are determined during checkout based on the shipping address entered.

Shipping Rates

Shipping charges are calculated and displayed during checkout before payment is submitted.

Any available free-shipping offers, promotional rates, or order-value requirements will also be displayed before checkout is completed.

Estimated Delivery

After processing, standard domestic delivery generally takes approximately 3–7 business days.

Delivery estimates begin when the shipping carrier accepts the package. They are estimates and are not guaranteed delivery dates. Weather, carrier disruptions, holidays, and other circumstances outside our control may affect delivery.

Order Tracking

When your order ships, you will receive a confirmation email containing available tracking information.

Tracking activity may take up to 48 hours to appear after the shipping carrier receives the package.

Address Changes

Please review your shipping address carefully before placing your order.

If you notice an error, contact us as soon as possible through our Contact page. We will make reasonable efforts to update the address, but changes cannot be guaranteed once an order has entered processing or has been transferred to the carrier.

Norahs is not able to redirect a package after it has been shipped.

Delayed or Stalled Tracking

Occasionally, carrier tracking may take time to update or may temporarily appear stalled.

If tracking has not changed for seven business days, please contact us with your order number. We will review the shipment information and assist with a carrier inquiry when appropriate.

Packages Marked Delivered

If tracking indicates that your package was delivered but you cannot locate it:

  1. Confirm that the shipping address on your order is correct.
  2. Check with members of your household, neighbors, building staff, or other safe delivery locations.
  3. Allow one additional business day, because some carriers scan packages before final delivery.
  4. Contact the shipping carrier using your tracking number.
  5. Contact Norahs if the package still cannot be located.

We will review the circumstances and help with the carrier investigation. Any replacement or refund will be determined after the available delivery information has been reviewed.

Damaged Packages

If your order arrives damaged, please contact us within seven calendar days of delivery.

Include:

  • Your order number
  • A description of the damage
  • Clear photographs of the shipping package
  • Clear photographs of the affected item

Please retain the original packaging while the issue is being reviewed. We will evaluate the situation and provide an appropriate resolution when the damage is confirmed.

Returned or Refused Packages

If a package is returned because of an incomplete address, incorrect address, refusal, or repeated unsuccessful delivery attempts, we will contact you after it is received.

Additional shipping charges may apply if you request that the order be shipped again. Original shipping charges are generally not refundable unless the return resulted from an error by Norahs.

Returns and Exchanges

Shipping-related returns and exchanges are also governed by our separate Return Policy. Please review that policy for eligibility requirements, return windows, item-condition requirements, and refund information.

Contact Us

Questions about an order or shipment may be submitted through our Contact page. Please include your order number so we can assist you efficiently.