Refund policy

We want you to feel confident in every Norahs purchase. Eligible items may be returned within 30 calendar days of the date your order was delivered. 

Return Eligibility

To qualify for a return, merchandise must be:

• Unworn and unwashed
• Unaltered and in its original condition
• Free of stains, odors, deodorant marks, pet hair, and other signs of wear
• Returned with the original tags and packaging
• Accompanied by proof of purchase

Items that do not meet these conditions may be declined and returned to the customer.

Starting a Return

Please contact us at support@norahs.co with your order number and reason for the return.

Do not mail merchandise back without receiving return authorization. Approved customers will receive return instructions and the appropriate return address. Unauthorized returns will not be accepted.

Return Shipping

Customers are responsible for return-shipping costs when returning an item because of sizing, fit, preference, or a change of mind.

When a prepaid return label is provided, the cost of the label may be deducted from the refund.

Norahs will cover reasonable return-shipping costs when an item arrives damaged, defective, or different from what was ordered. Please contact us promptly and include clear photographs of the issue.

Original shipping charges are nonrefundable unless the return results from an error by Norahs.

Exchanges

To avoid inventory delays, Norahs does not process direct exchanges. If you need a different size, request a return within 30 calendar days of delivery and place a new order for the preferred size. New orders are subject to availability and are charged separately. The original item must meet all return-eligibility requirements before a refund is approved.

Refunds

We will notify you after your return has been received and inspected.

Approved refunds will be issued to the original payment method within five business days after the returned item has been received, inspected, and approved. Your bank or payment provider may require additional time to post the credit.

Norahs reserves the right to reduce or decline a refund when returned merchandise shows signs of wear, washing, alteration, damage, or improper handling.

Nonreturnable Items

The following items cannot be returned:

• Gift cards
• Items marked final sale
• Merchandise that has been worn, washed, altered, or damaged after delivery

This policy does not limit any rights that may apply to defective or incorrectly supplied merchandise under applicable law.

Questions about a return may be sent to support@norahs.co.