Shipping & Returns

We want every part of your Norahs experience to feel clear and considered. Below are answers to common questions about processing, delivery, returns, and refunds.

Shipping

Where does Norahs ship?

Norahs currently ships to eligible addresses within the United States. International shipping is not available at this time.

How long does order processing take?

Orders are typically prepared and transferred to the shipping carrier within 2–4 business days.

Business days are Monday through Friday, excluding federal holidays. Processing time is separate from the carrier’s delivery time.

How long will delivery take?

After your order is processed and accepted by the carrier, standard domestic delivery generally takes approximately 3–7 business days.

Delivery times are estimates and may be affected by weather, holidays, carrier disruptions, or other circumstances outside our control.

How much does shipping cost?

Available shipping rates are calculated and displayed during checkout before payment is submitted.

Any free-shipping offer or order-value requirement will also be shown at checkout.

Will I receive tracking information?

Yes. Once your order ships, you will receive a shipping-confirmation email with available tracking information.

Tracking activity may take up to 48 hours to appear after the carrier receives the package.

Can I change my shipping address?

We will make reasonable efforts to update the address, but changes cannot be guaranteed once an order has entered processing or has been transferred to the carrier.

What should I do if tracking is delayed?

Carrier tracking may occasionally take time to update. If tracking has not changed for seven business days, contact us with your order number so we can review the shipment information.

What if my package is marked delivered but I cannot find it?

First:

Confirm that the shipping address on your order is correct.
Check with household members, neighbors, building staff, and other safe delivery locations.
Allow one additional business day in case the carrier scanned the package before final delivery.
Contact the carrier using your tracking number.

If the package still cannot be located, contact Norahs with your order number. We will review the available delivery information and assist with the carrier investigation.

What if my package arrives damaged?

Contact us within seven calendar days of delivery. Include your order number and clear photographs of the shipping package and affected item.

Please retain the original packaging while the issue is reviewed.

Returns and Refunds

Does Norahs accept returns?

Eligible items may be returned when a return request is submitted within 30 days of delivery.

What condition must the shirt be in?

Returned merchandise must be:

Unworn
Unwashed
Unaltered
Free from stains, odors, hair, and other signs of wear
Returned with any original packaging or product materials

Items that do not meet these conditions may not be approved for a refund.

How do I begin a return?

Contact Norahs through our Contact page and include:

Your name
Order number
Item and size being returned
Reason for the return

Please wait for return instructions before mailing the item. Merchandise sent without authorization may not be accepted or properly identified.

Who pays for return shipping?

Customers are responsible for return-shipping costs unless the item arrived damaged, defective, or different from what was ordered.

Original shipping charges are not refundable unless the return resulted from an error by Norahs.

Do you offer exchanges?

To help avoid inventory delays, exchanges are handled by returning the original item and placing a new order for the preferred size.

When will I receive my refund?

Once the return is received, it will be inspected. If approved, the refund will be issued to the original payment method.

Your bank or payment provider may require additional time to post the credit to your account.

Can final-sale items be returned?

Items clearly marked “Final Sale” before purchase are not eligible for return unless they arrive damaged, defective, or incorrect.

Complete Policies

This page provides a convenient summary. If any wording on this page conflicts with the complete policies, the complete policy terms apply.

Complete Shipping Policy
Complete Return and Refund Policy

Need Additional Help?

Please contact Norahs through our Contact page and include your order number when asking about an existing purchase.